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Shipping & Returns

Shipping Policy

We proudly ship across the United Kingdom.

Processing Time

Orders are processed within 1–2 business days (Monday–Friday).

Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time (UK)

Estimated delivery time: 5–10 business days

Please note:

  • Delivery times are estimates and may vary during peak seasons.

  • Delays may occur due to courier issues, customs, or high demand periods.

Tracking

Once your order has been dispatched, you will receive:

  • A confirmation email

  • A tracking number

  • A link to track your parcel

Please allow up to 48 hours for tracking information to update.

Incorrect Address

It is the customer’s responsibility to ensure that the shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

RETURNS POLICY

We offer a 30-Day Return Policy from the date of delivery.

Eligibility for Returns

To qualify for a return:

  • Item must be unused

  • In original packaging

  • In resellable condition

  • Proof of purchase required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

  • Items marked as Final Sale

  • Personal care items (if applicable)

  • Worn or damaged items

How to Start a Return

To initiate a return:

  1. Contact our support team at support@echoandfade.com

  2. Include your order number

  3. Provide reason for return

Our team will provide return instructions.

Refunds

Once your return is received and inspected:

  • Refunds will be processed within 5–7 business days.

  • Refunds will be issued to the original payment method.

Shipping costs are non-refundable unless the item is faulty.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

Please contact us within 48 hours of delivery with:

  • Photos of the item

  • Your order number

We will resolve the issue promptly.

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